Service at your fingertips

The eServices app is just another way FWD strives to make life simpler for our policyholders.

FWD eServices app gives you easy access to all your insurance policies, allowing you to view key data about your policy or make changes to it from your mobile device.

The eServices app is just another way FWD strives to make life simpler for our policyholders. Now you can spend less time navigating and more time focusing on the finer things in life.

eService supports:

*Accident and medical claims of life insurance plans

Original copies of medical receipts are not required for accident and medical claims of life insurance plans with claim amount below MOP$3,000

Application Process

01

Take photos of your medical receipts.


02

Submit application.


03

Go to approval process

Features

With a comprehensive range of features, you can rely on the eServices app for most of your insurance needs. FWD has integrated a plethora of information in this customised, simple-to-use interface. The key features of our app include the following:


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Policy enquiry

As a FWD policyholder, you can access information of your policies through one single, streamlined account. Having all relevant information in one place makes policy management much easier.


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Self Service

Under ‘Self-Service’, you can perform easy transactions like updating your contact information or switching investment choices, etc.


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Claim submission

FWD policyholders can submit e-claims quickly and securely.


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Download the eServices App now!

You can download the app via the app store or scan the QR code.

QR Code for China User