We are here for you

We're happy to help!

Our team of Customer Engagement Representatives is at your service, even on bad weather days, to address your insurance needs.

Call us at +853 8988 6060.

Visit us face-to-face

Drop by the nearest FWD Customer Service Centre if you need our service in person. We’ll be happy to help.

Check out the location

eService supports

FWD eServices app gives you easy access to all your insurance policies, allowing you to view key data about your policy or make changes to it from your mobile device.

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Making a claim has never been easier. We have developed a simple, quick and easy claims process for you. Click here to learn more.

See Claims Process

Need more details?


Get the forms you need right here

Pay premium, the way you want

We are committed to being flexible in meeting your every need. Choose to pay your premiums through a variety of methods – credit card, cheque, bank transfer, PPS or EPS.

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We’re ready to help – anytime, anywhere

Overseas emergency situations can quickly become critical, especially when you are away from home. We put a premium on responsiveness and through the International SOS 24-hour Worldwide Assistance Services, we provide our customers* with extra peace of mind while abroad.

*Worldwide Assistance Services is applicable to specific insurance plans.

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Where to find us

12/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau

Opening Hours
Monday to Friday: 9a.m. to 5:30p.m.
Closed on Saturday, Sunday & Public Holidays.