Accidental death and disablement claims

How to file a claim for

Sick Leave Certificate - Copy

Physiotherapy / Rehabilitation Progress Report - Copy

Policyholder's Identity Card - Copy

Disability Claim – Personal Accident

Part I must be completed by the Insured.

Disability Claim - Attending Physician’s Statement

To be completed by the attending doctor.

BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.

Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.

Remarks

The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered

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