Accident medical expenses claims

How to file a claim for

All Receipts - Original

Referral for Physiotherapy - Original

Policyholder's Identity Card - Copy

Hospitalization Claim Form

Part I must be completed by the Insured.

BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to

Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.


The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered


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After I've made a claim, how long should I keep my original documents?


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