1
Collect supporting documents
2
Fill out the claim form
3
Send in documents
1
Collect supporting documents
-
All Receipts
-
Referral for Physiotherapy
-
Policyholder's Identity Card
2
Fill out the claim form
-
Hospitalization Claim Form
Part I must be completed by the Insured.
3
Send in documents
By Mail
-
12/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau
In Person
-
Drop your documents at our customer service centre (Find the address here)
Submission Timeline
- Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.
Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.
We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.
Remarks
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.
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