Loss of life claims

How to file a claim for

Policy documents - Original

Death Certificate (to be returned after being certified)

The Deceased’s Identity Card - Copy

The Beneficiary’s Identity Card – Copy

Related Newspaper Articles (if applicable)

Death Claim Form

To be completed by the Beneficiary.

Death Claim - Attending Physician's Statement to be completed by the last attending doctor if the death occurred within the first three policy years.

BY EMAIL : cs.mo@fwd.com 

BY MAIL : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Please provide written notice of the claim.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.


The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered


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After I've made a claim, how long should I keep my original documents?


Who do I speak to if I have a question on my claim?

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