Policyholder's Identity Card.
Sick Leave Certificates
Physiotherapy / Rehabilitation Progress Report (if available)
Termination Letter / Employment Letter by Employer of the Insured (applicable to Waiver of Premium Plus only)
12/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau
Drop your documents at our customer service centre (Find the address here)
We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.