1

Collect supporting documents

2

Fill out the claim form

3

Send in documents

1

Collect supporting documents

  • Policyholder's Identity Card.

  • Sick Leave Certificates

  • Physiotherapy / Rehabilitation Progress Report (if available)

  • Termination Letter / Employment Letter by Employer of the Insured (applicable to Waiver of Premium Plus only)

2

Fill out the claim form

3

Send in documents

By Mail
  • 12/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau

In Person
  • Drop your documents at our customer service centre (Find the address here)

Submission Timeline

  1. Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

Remarks
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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