Waiver of premium claims

How to file a claim for

Policyholder's Identity Card - Copy

Sick Leave Certificates - Copy

Physiotherapy / Rehabilitation Progress Report (if available) – Copy

Termination Letter / Employment Letter by Employer of the Insured (applicable to Waiver of Premium Plus only) - Copy

Waiver of Premium Claim Form

To completed by the Insured.

Disability Claim - Attending Physician's Statement

To be completed by the attending doctor.

BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.


The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered


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After I've made a claim, how long should I keep my original documents?


Who do I speak to if I have a question on my claim?

Frequently asked questions

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