Parent risk claims

How to file a claim for

Death Certificate (to be returned after being certified)

Identity Card of the Living Parent or Guardian if the Insured is minor - Copy

Death Claim Form

To be completed by the Insured, or the living Parent or Guardian if the Insured is under age 18.

Death Claim - Attending Physician's Statement

To be completed by the last attending doctor if the death occur within the first three policy years.

BY MAIL & IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

  1. Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to
  2. Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.


The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

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