Death Certificate (to be returned after being certified)
Identity Card of the Living Parent or Guardian if the Insured is minor - Copy
Collect supporting documents
Death Certificate (to be returned after being certified)
Identity Card of the Living Parent or Guardian if the Insured is minor - Copy
Fill out the claim form
Death Claim Form
To be completed by the Insured, or the living Parent or Guardian if the Insured is under age 18.
Death Claim - Attending Physician's Statement
To be completed by the last attending doctor if the death occur within the first three policy years.
Send in documents
BY MAIL & IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau
Submission Timeline
We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.
Remarks
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.
Once your claim is approved, we will send you the payment by your preferred payment method.
Please keep all original copies of any documents for three months (even after you’ve been paid). This is because occasionally we need to see these to either verify a claim or as part of our own internal auditing and checks.
We’re always happy to assist with any queries or questions you may have. Simply head to our customer support page and get in touch, however it suits you best.
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Need help with your claim?
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