Hospitalisation claims

How to file a claim for

All Receipts – Original

Policyholder's Identity Card - Copy

All Laboratory Tests and Imaging Scan Reports - Copy

Hospitalization Claim Form

Part 1 to be completed by the Insured.

Part 2 to be completed by the attending doctor.

BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau

Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.

Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.

We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.

Remarks

The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.

Your questions answered

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How will you pay me?

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After I've made a claim, how long should I keep my original documents?

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Who do I speak to if I have a question on my claim?

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Frequently asked questions