All Laboratory Tests, Imaging Scan and Pathological Reports - Copy
Policyholder's Identity Card - Copy
All Laboratory Tests and Imaging Scan Reports
Collect supporting documents
All Laboratory Tests, Imaging Scan and Pathological Reports - Copy
Policyholder's Identity Card - Copy
All Laboratory Tests and Imaging Scan Reports
Fill out the claim form
Dread Disease Claim Form
To be completed by the Insured.
Crisis Insurance Claims - Attending Physician's Report
To be completed by the Insured's attending doctor.* Please contact your advisor or our Customer Engagement Representatives for the form.
Send in documents
BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau
Submission Timeline
Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.
Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.
We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.
Remarks
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Need help with your claim?
No problem. These are the different ways we can help and support.
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