Sick Leave Certificate - Copy
Physiotherapy / Rehabilitation Progress Report - Copy
Policyholder's Identity Card - Copy
Collect supporting documents
Sick Leave Certificate - Copy
Physiotherapy / Rehabilitation Progress Report - Copy
Policyholder's Identity Card - Copy
Fill out the claim form
Disability Claim – Personal Accident
Part I must be completed by the Insured.
Disability Claim - Attending Physician’s Statement
To be completed by the attending doctor.
Send in documents
BY MAIL or IN PERSON : Flat H, 15/F, Fortuna Business Centre, No. 301-355, Avenida Comercial De Macau ,Macau
Submission Timeline
Please provide written notice of the claim within 30 days from the date of first diagnosis - by mail or by email to cs.mo@fwd.com.
Please submit the completed claim form with required supporting documents to us within 90 days from the date of consultation/treatment.
We will offer an initial response within 3 working days for an enquiry on the claimable amount estimate and reimbursement limit.
Remarks
The above claims procedure is for reference only. For more details, please refer to the relevant policy provisions. FWD reserves the right to amend these requirements or seek additional information to support each claim.
Once your claim is approved, we will send you the payment by your preferred payment method. For some other claims, you can collect the cheque in FWD Insurance Solutions Centres or via your agents
Please keep all original copies of any documents for three months (even after you’ve been paid). This is because occasionally we need to see these to either verify a claim or as part of our own internal auditing and checks.
We’re always happy to assist with any queries or questions you may have. Simply head to our customer support page and get in touch, however it suits you best.
We have 'how to claim' guides for all types of insurance plans. Simply select from one of the options below.
Need help with your claim?
No problem. These are the different ways we can help and support.
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